FAQ

Terms of Service
Privacy Policy
Returns & Refunds

Orders

You can. We offer immediate order cancellations up to a limit of 24 hours after purchase – so if you change your mind within that time – send us a message, and we’ll cancel and refund you in full as soon as we get your request.

Our Guarantee. Our return policy lasts 30 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.

We’re confident our premium curated products selection will meet or exceed your expectations but if you want to make a return – please contact our support team at [email protected] and we will respond within 24 hours to assist with the process. 

Send us an inquiry via our Contact Us page or email us at [email protected]. So our customer service team can help you as fast as possible, please include your order number, your full name, shipping address, proof of purchase (receipt), and an image of the product you received and the issue with your order.

If you think the product you received is faulty, please contact our customer service team by email at [email protected] or Contact Form. The team will tell you how to proceed. Please include as many details as possible about the fault.

If you have received an incorrect product in your order, please contact our customer service team at [email protected]. We will then advise on how to proceed with the return. Please include as many details as possible about the incorrect item.

Be sure to copy the exact discount code and take into account possible capital letters. Some discount codes have expiry date as well, so it’s possible the code has already expired.

Please check your spam folder. If you can’t find the confirmation in your inbox or your spam folder, there was likely a typing error in your email address. The order confirmation is automatically mailed to you within a few minutes from completing your order. If you wish us to resend the confirmation email to you, please Contact Us.

We accept Visa, Mastercard, Amex, Google Pay, Apple Pay and Paypal.

Oops! We are sorry to hear this. Once your order has been placed, we are unable to manually add the discount. Please note that this discount may be used on your next order.

We cannot cancel orders once they have been processed by our shipping team, so please be sure to review your order before you confirm your purchase!

Products

Yes, all our products are safe to use. None of our products has been tested using animals and all of our products are approved.

Of Course! We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please see our Refund Policy.

Security

Yes, every connection to our website is secured by SSL encryption. Every data is processed in an encrypted form and stored in a secure data center. The WarmWanted website will only show when a secure connection was successfully initiated. If you reading this information, everything is fine.

We are fully transparent about how we use our customers’ data. If you decided to OPT-OUT from our marketing messages, you wouldn’t receive any of our promotion messages, only messages, directly related to your orders.

Shipping

We ship orders placed before 5:30PM PST the same day Monday – Friday excluding holidays.

Yes, we ship all over the world. We upgrade every order with Free Worldwide Shipping. We run discounts and promotions all year round. Sign up to our mailing list to not miss any great deal.

Please allow 1-2 business days for your order to be processed.

During high volume periods and sales, dispatch times may vary.

We try our best to deliver your order as quickly as possible. Because many of our products are in high demand, orders are delivered within 2-4 weeks. Customer satisfaction is everything for us, and we know how important delivery time is for our clients, so we working hard to simplify our logistics. To facilitate this, WarmWanted is opening new distribution centers in Houston, Texas, and Warsaw, Poland. This means we will get our products to you as quickly as possible. Orders placed on weekends or holidays will be processed on the next business day.

Please note: For all shipments, to United Arab Emirates, Qatar, Oman & Saudi Arabia a Po Box is required in the address details.

(Business days are Monday-Friday. Public holidays excluded. All delivery timeframes are an estimate only.)

Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment. The email will contain a link to a tracking service where you can track your order.

Alternatively, you can check order processing status on our order tracking page, but please keep in mind this page does not show parcel tracking. For tracking parcel relates to the service mentioned above.

If you have questions about your order status or did not receive the email, please Contact Us.

If you entered the wrong information for your order, please Contact Us as soon as possible. We’ll do our best to change it for you, but we can’t guarantee anything in this case as our orders are processed and shipped very quickly after purchase. Please ensure you review your order before confirming your purchase.

Please note: Your shipping address must be entered in English.

Yes. Typically, customers put APO in the City field and AE or AP in the State field. You may also ship to a PO Box.

If you wish to inquire about an order you have already made, please view the status of your order in orders tab in your account page or by order tracking page. Please also read the answers to the most common questions right here in the FAQ section. 

Please Contact Us. We will work our hardest to rectify the problem. Customer satisfaction is our number one priority. 

Primarily we ship out from fulfillment centers in the United States, Eastern Asia, and Western Europe. If the item you’ve purchased is out of inventory in your nearest location we’ll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless of how far they go.

Other question?​

Please Contact Us if you have any other questions. We will respond within 24 hours.